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Rebuilding
Confidence: When:
Panelist:
Session Description:
Attendance Fee:
Onsite
Conference is waiving our usual conference fee of $325 per institution
as a public service to the financial services community. The conference
panelist' have also volunteered to provide their time and strategic
insight at no charge. About John Barlow
Since 1980 Barlow Research Associates has conducted extensive research in the banking and financial services industry, using techniques John has personally developed, such as Optimal Product Configuration, the Customer Relationship AuditTM and the Customer Rebate Questionnaire. Prior to starting Barlow Research Associates in 1980, John spent four years working for Norwest Bank Minneapolis, where he was responsible for the Commercial, Trust and International Marketing activities. Prior to this, John spent four years as a commercial lender in Grain & Milling and the Financial Institution Divisions of the bankšs Corporate Banking Department, managing accounts such as IDS, Bankeršs Life, Dain Bosworth and the Minnesota Twins. John holds a BBA from the University of Iowa and is a graduate of the American Bankers Association School of Commercial Lending. He is a frequent speaker at bank meetings and the past President of the Minnesota Chapter of the Bank Marketing Association. John recently wrote a chapter on the topic of Service Quality in the Cash Management Handbook published by Warren, Gorham & Lamont. John is Chairman of Board and Chief Executive Officer of the Iowa Falls State Bank, a family owned community bank in Northern Iowa. John lives with his wife and two children on Lake Minnetonka near Minneapolis. He is an avid E-scow sailor. About Mary Beth Sullivan
Prior to joining Furash & Company, Ms. Sullivan was Vice President and Marketing Manager, Customer Markets Management Group, with Chemical Banking Corporation n New York where she was responsible for evaluating consumer and small business customer profitability, target market segment identification and needs assessment, developing origination, retention, and market penetration programs, and assisting in the design of new products. Additionally, as Vice President and Project Office Director, Consumer Banking Merger Transition Team, also at Chemical, Ms. Sullivan managed over 30 task forces to outline objectives, identify integration issues, and develop task-level project plans to implement the merger of the Chemical and Manufacturer’s Hanover 430-branch retail banking businesses, and got all requirements completed in line with corporate strategic objectives. Ms. Sullivan also held the positions of Assistant Controller and Manager of Financial Planning for the Consumer Banking Group, and Assistant Vice President and Manager of Capital Planning for the New York Consumer Banking Division. Ms. Sullivan received her B.S. degree, magna cum laude, from Virginia Polytechnic Institute and State University and her M.B.A. from the Fuqua School of Business at Duke University where she was recognized as a Fuqua Scholar. She is a frequent speaker on retail delivery and small business strategies for organizations such as the Bank Administration Institute and the Bank Marketing Association, and has authored a number of articles on consumer financial services. Ms. Sullivan has also served on the faculty of the Stonier Graduate School of Banking.
He serves on the following Corporate Boards: Pioneer Service Company, Kemper Realty Company, Stagecoach Incorporated, UMB Financial Corporation, UMB Bank of Kansas City, UMB Bank of Colorado, UMB Bank of Omaha. Kemper is a graduate of Northwestern University in Chicago where he earned his Bachelor of Arts degree in American history. |
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