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Session Description:
Viewed
from a distance, today’s transaction
processing environment appears to be a
swirling mess. Checks are rapidly
disappearing, new payment types are
emerging daily, and many payments are
now originated by third parties outside
of the banking system. Yet, in all this
apparent chaos, there is opportunity –
for new business, reduced costs, and
even fee income. The key is that bankers
aggressively manage those areas that
they have control over, and attempt to
optimize transaction processes across
the bank.
This session will look at three key
areas: check processing, including check
conversion, branch capture, and merchant
capture; Internet banking and bill pay;
and Debit Card activity. In each of
these areas, bankers have the ability to
dramatically improve their processes,
reducing costs, and in some cases
generating fee income.
Key topics will include accelerating the
changeover to electronic transactions,
employee education and customer
marketing considerations, and the
concept of achieving critical mass with
new payment types. Managing the
transition from centralized to
distributed processing in a cost
effective way will also be covered.
Participants will leave with an
understanding of the opportunities that
exist, and with solid information and
methods to use in motivating their staff
to effectively execute a payments
strategy for the days ahead.
This session is appropriate for senior financial services
executives with responsibility for Retail Banking, Check
Processing, Internet Banking, Bill Pay,
Debit Cards, Product
Marketing, Market Research and Strategy groups.
About Trent Fleming:
A twenty five year industry veteran,
Trent Fleming is widely recognized as an
expert in many areas of banking
technology, operations, and strategy.
Over the years, he has helped hundreds
of banks make wise decisions about the
optimum use of their management
and technology resources. His top-notch
communications skills allow him to
bridge the gap between business needs
and technology, resulting in a more
productive work environment.
As a consultant, Fleming was a pioneer
in the introduction of check imaging
technology to the community bank market,
working with hundreds
of banks in the selection,
implementation, and management of image
P.O.D, archive, and statement systems.
One key to this success is
Fleming's ability to assist banks in
training employees and educating
customers about the benefits of products
and services.
He has consulted with banks on matters
as diverse as strategic planning,
business continuity, and operational
efficiency. His background includes
correspondent banking, regulatory
compliance, and industry experience as a
sales operations executive with two
large banking software vendors.
Mr. Fleming's presentations on
technology, management, and strategy
consistently get the highest marks from
his audiences, one reason he is invited
back over and over again to the
organizations he speaks to. He has
served on the faculty of several
graduate banking schools, and regularly
contributes articles to industry
publications. He holds a Bachelor of
Science in Economics and Finance from
Christian Brothers University.
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